10 Day Tassie Family Wilderness and Wildlife Package

GST: All payments are inclusive of GST.

Payment: Pay 50% deposit upfront and the remainder is due 45 days prior to travel

Amendments: Any amendments to confirmed bookings will incur an administration fee of AU$50.00 per individual change.

Booking terms: Accommodation is not guaranteed. Due to availability we may need to adjust the itinerary or equivalent accommodation.

Flight arrival/departure are required to confirm car hire.

CANCELLATIONS

Plans can change – we understand that. Our business prides ourselves in creating customer tailor-made holidays and a lot of time goes into our staff manually creating and booking each and every holiday. We also have service contract relationships with over 190 Tasmanian tourism businesses which each have their own business rules and cancellation terms and conditions, our own policy is to refund in accordance with the below.

If you choose to cancel any part or all of your holiday due to sickness, personal reasons, or a change of mind, the following cancellation fees are applicable.

More than 45 days prior to your arrival in Tasmania – we will retain 25% of the total package value which is to cover our staff costs for planning, booking and cancelling the holiday

Less than 45 days prior to your arrival in Tasmania – we will retain 50% of the total package value which is to cover our staff costs for booking and cancelling the holiday plus any of our vendors who do not refund within this timeframe

Less than 7 days prior to your arrival in Tasmania –we will retain 75% of the total package value which is to cover our staff costs for booking and cancelling the holiday plus any of our vendors who do not refund within this timeframe

Commencing Travel: No money to be refunded once travel has commenced including unused services.

After Travel: No requests for refunds will be accepted 3 months after the travel departure date.

If experiences are cancelled by the provider due to weather we will refund 100% of that experience.

Please note that some cancellation charges may be imposed by individual suppliers which will be an addition to the Tasmania.com refund policy.

BORDER CLOSURES DUE TO COVID
Cancellations due to Covid and Covid travel restrictions:

If COVID forces Tasmania’s borders to close and you cannot enter Tasmania and you have a booking and payment with Tasmania.com, you have two options….

DEFER YOUR TRIP

We are offering full credit valid for 18 months. That means we can simply lift your itinerary up and drop it into another date. But just be aware, different seasonal rates may create different totals. Or of course, you can make any adjustments such as change locations or add or subtract days.

CANCEL YOUR TRIP

If you wish to cancel, we refund the full amount less a $500 Administration Fee. This fee covers the work we invest in planning, booking and then cancelling your holiday. This fee will also be held as a credit for any future bookings within 18 months of cancellation. Plus any cancellation fees vendors apply. This is very rare and most vendors will only withhold or part refund if the cancellation is within 24 hours of departure. Most are very fair and reasonable.

Travel Insurance and Fares
It is strongly recommended to all intending travellers to ask your Travel Agent for full details regarding travel insurance. Travel insurance covers you for things such as cancellations, rental vehicle insurance excess and lost, stolen or damaged personal effects.

Bonds

A bond or credit card imprint may be required by your accommodation or car/campervan hire supplier in case of any incidentals that are not included in the cost of your holiday.

Availability: Quotes are based on accommodation and tour availability at the time of booking and are subject to change due to supply and demand. The booking process commences once the deposit is received into our nominated bank account and booking confirmation cannot be guaranteed until Tasmania.com receives confirmation from the vendor after a deposit has been paid.

Limitation of Liability: Tasmania.com does not accept any liability for failure, act or omission on the part of transportation companies, accommodation providers, sightseeing providers or other principals. All tickets, receipts and coupons issued to travellers are subject to the terms and conditions specified by the end suppliers of the services to be performed. By accepting the tickets, receipts or coupons and utilising the services, each traveller agrees that neither Tasmania.com, its parent company nor any of its subsidiary companies or representatives shall be liable for any injury to passengers or damage or loss of their belongings suffered in connection with any travel-related suppliers, services or resulting directly or indirectly from occurrences outside their control including a breakdown of equipment, strikes, thefts, delay or cancellation, or changes to the itinerary or the schedule. Furthermore, the responsibility of principals participating in the programme is limited as specified in their tickets, conditions of contract, conditions of carriage and tariffs. Tasmania.com and the principals concerned accept no responsibility for losses or additional expenses due to delays or changes in trains, buses, ferry or other transport services, sickness, weather, strikes, war, quarantine or other causes. Any such loss or expense is the responsibility of the passenger.

Tasmania.com (“Tasmania.com/we/us/our”) is committed to protecting user privacy.

1.We have adopted this Privacy Policy to ensure that we have standards in place to protect the Personal Information that we collect about individuals that is necessary and incidental to:
(a) Providing the system and services that Tasmania.com offers; and
(b) The normal day-to-day operations of our business.

2. Our Privacy Policy deals with:
what personal information we may collect from you;
how we may use or share your information;
how we secure the personal information that we collect; and
how you may access the personal information that we hold about you.’

3. The information we may collect
3.1 In the course of business it is necessary for us to collect Personal Information. This information allows us to identify who an individual is for the purposes of our business, share Personal Information when asked of us, contact the individual in the ordinary course of business and transact with the individual. Without limitation, the type of information we may collect is:
(a) Personal Information. We may collect personal details such as an individual’s name, location, date of birth, nationality, and other information defined as “Personal Information” in the Privacy Act that allows us to identify who the individual is;
(b) Contact Information. We may collect information such as an individual’s email address, telephone, residential postal address and other information that allows us to contact the individual;
(c) Financial Information. We may collect financial information related to an individual such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our services;
(d) Statistical Information. We may collect information about an individual’s online and offline preferences, habits, movements, trends, decisions, associations, memberships, finances, purchases and other information for statistical purposes; and
(e) Information an individual sends us. We may collect any personal correspondence that an individual sends us, or that is sent to us by others about the individual’s activities.
3.2 We may collect other Personal Information about an individual, which we will maintain in accordance with this Privacy Policy.
3.3 We may also collect non-Personal Information about an individual such as information regarding their computer, network and browser. This may include their IP address.

4. How we may use/share your information
4.1 Tasmania.com may use your personal details in any of the following capacities:
Facilitating travel bookings (including but not limited to accommodation and packages);
When an individual registers or subscribes for a Tasmania.com service, list, account, connection or other processes whereby they enter Personal Information details in order to receive or access something, including a transaction;
retaining information for statistical purposes so that we may improve or better direct our products and service; and
storing information to save time when making future bookings.
Email Communications;
Following a booking enquiry submission or signing up for our newsletter, Tasmania.com will share special offers, travel deals, and other useful information related to Tasmanian travel with you via email. These emails are designed to help you find Tasmanian travel opportunities that we believe suit the travel interests that you have shared with us. If at any time, you no longer wish to receive these email messages, you will have the opportunity to unsubscribe from any email we send.
4.2 Tasmania.com may release your personal information in any of the following instances:
to booking partners and direct travel suppliers; and if required by law.

5. How we secure your personal information
5.1 We will take all reasonable precautions to protect an individual’s Personal Information from unauthorised access. This includes appropriately securing our physical facilities and electronic networks.
5.2 The security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. Each individual that provides information to us via the internet or by post does so at their own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, Personal Information where the security of information is not within our control.
5.3 We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s Personal Information to in accordance with this policy or any applicable laws). The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies.
5.4 If an individual suspects any misuse or loss of, or unauthorised access to, their Personal Information, they should let us know immediately.
5.5 We are not liable for any loss, damage, or claim arising out of another person’s use of the Personal Information where we were authorised to provide that person with the Personal Information.

6. How you may access/control your personal information
6.1 You can ask whether we are keeping personal information about you by emailing Tasmania.com whose contact details can be found at the foot of this policy. If we have retained information on file, you may request a copy of it. You may also wish to apply to amend the information if you believe it to be incomplete, inaccurate or irrelevant. There is no charge for an individual to seek access to or apply to amend their personal information.

6.2 It is an individual’s responsibility to provide us with accurate and truthful Personal Information. We cannot be liable for any information that is provided to us that is incorrect.
6.3 An individual may opt to not have us collect their Personal Information. This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us.
6.4 If an individual believes that they have received information from us that they did not opt in or out to receive, they should contact us on the details below.

7. Other important information
7.1 When an individual accesses us through the internet we may collect information using cookies (if relevant – an individual can adjust their browser’s setting to accept or reject cookies)
7.2 Tasmania.com reserves the right to change, modify or amend our Privacy Policy at any time by updating this policy on our website. If we decide to change this Privacy Policy, we will post the changes on our site at www.tasmania.com. Please refer back to this Privacy Policy to review any amendments.